SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 193

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "How many people are there in your household?" result in

• A)a nominal scale variable.
• B)an ordinal scale variable.
• C)an interval scale variable.
• D)a ratio scale variable.

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Definitions:

Foolish Decisions

Choices made without proper judgment or consideration of the consequences, often leading to unfavorable outcomes.

Task-oriented

Describes an approach or a person focused primarily on completing tasks and achieving objectives efficiently.

Relationship-oriented

A focus or emphasis on building and maintaining strong interpersonal connections and bonds in various contexts.

Feedback

Information given to a person or system about its performance or behavior, used as a basis for improvement or adjustment.