SCENARIO 1-3 The Manager of the Customer Service Division of a Major

question 187

Multiple Choice

SCENARIO 1-3
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-3,which of the following questions in the survey will NOT likely induce a measurement error?

• A)How many times have you illegally copied copyrighted sporting events?
• B)What is your exact annual income?
• C)How many times have you brought the Blu-ray player back for service?
• D)How many times have you failed to set the time on the Blu-ray player?

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Definitions:

Cranial Nerves

Nerves that emerge directly from the brain, including the brainstem, responsible for sensory and motor functions of the head and neck.

Hypoglossal

Relating to the twelfth cranial nerve, which controls the muscles of the tongue, essential for swallowing and speech.

Emotional Pain

A deeply unpleasant emotional response resulting from significant loss, social rejection, or emotional neglect.

Somatosensory Cortex

A region of the brain that processes sensory information from various parts of the body, including touch, pain, and temperature.