SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 23

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "Out of a 100-point score with 100 being the highest and 0 being the lowest,what is your satisfaction level with the Blu-ray player that you purchased results in:

• A)a nominal scale variable.
• B)an ordinal scale variable.
• C)an interval scale variable.
• D)a ratio scale variable.

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Definitions:

Overdraft

An amount beyond what is currently in the account.

Bank Account

A financial account maintained by a bank or other financial institution for the deposit and withdrawal of money by the account holder.

Check

A written, dated, and signed instrument that contains an unconditional order directing a bank to pay a definite sum of money to a payee.

Writing A Check

The act of completing a check form to make a payment from a checking account to a person or entity.