The Manager of the Customer Service Division of a Major

question 197

Multiple Choice

The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.The population of interest is

• A)all the customers who have bought a Blu-ray player made by the company over the past 12 months.
• B)all the customers who have bought a Blu-ray player made by the company and brought it in for repair over the past 12 months.
• C)all the customers who have used a Blu-ray player over the past 12 months.
• D)all the customers who have ever bought a Blu-ray player made by the company.

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Definitions:

Bank Reconciliation

The process of matching and comparing figures from the accounting records against those shown on a bank statement to ensure they are consistent.

Bank Service Charge

Fees charged by a bank to a customer for account services provided.

Adjusting Entry

Journal entries made at the end of an accounting period to allocate income and expenditure to the period in which they actually occurred.

Accounts Receivable

The amount customers are required to pay a business for goods or services already received but not yet settled.