SCENARIO 1-3 The Manager of the Customer Service Division of a Major

question 69

Multiple Choice

SCENARIO 1-3
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-3,if there are 4 different brands of Blu-ray players made by the company,the best sampling strategy would be to use a

• A)a simple random sample.
• B)a stratified sample.
• C)a cluster sample.
• D)a systematic sample.

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Definitions:

Financially Distressed

A condition where a company or individual cannot generate sufficient revenue to meet its financial obligations, potentially leading to bankruptcy.

Operating Concern

A business enterprise that is functioning and not in the process of liquidation.

Liquidation

The process of winding up a company's affairs by selling off its assets to pay creditors and distribute any remaining assets to shareholders.

Pre-Tax Cost

Expenses or costs that are considered before taxes are applied.