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SCENARIO 2-8
The Stem-and-Leaf display represents the number of times in a year that a random sample of 100 "lifetime" members of a health club actually visited the facility.
-Referring to Scenario 2-8,_____of the 100 members visited the health club no more than 12 times in a year.
Product Crisis
A case in which a problem in a major product—for example, brakes in a car, faulty batteries in a phone, bacteria in food, or unintended side effects of medicine—creates a public hazard and the company is held responsible.
Unethical Management
Practices by leadership that violate moral principles or values, often compromising the well-being of employees, customers, or the environment.
Issue Life Cycle
The progression of an issue through stages, from emergence to resolution, relevant in crisis management and public relations planning.
Company's Reputation
reflects the public perception and esteem held for a company, influenced by its actions, quality of goods or services, and engagement with stakeholders.
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