SCENARIO 10-13
the Amount of Time Required to Reach a Customer

question 116

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,which of the following represents the relevant hypotheses tested?

• A) H 0 :? _I – ? II \(\ge\) 0 versus H1 :? _I – ? II < 0
• B) H 0 :? _I – ? II \(\le\) 0 versus H1 :? _I – ? II > 0
• C) H 0 :? _I – ? II = 0 versus H1 :? _I – ? II \(\neq\) 0
• D) H 0 :? _I – ? II \(\neq\) 0 versus H1 :? _I – ? _II =0

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Definitions:

Administrative Supplies

Items and materials used in the day-to-day administration and functioning of an office or organization.

Disposable Sheaths

Protective covers, often made of plastic or rubber, designed to be used once and then discarded to prevent contamination and ensure hygiene.

Insurance Forms

Documents required for processing insurance claims or applying for insurance policies.

Bandages

Materials used to support, protect, or compress injuries or wounds to control bleeding, absorb fluids, or hold dressings in place.