SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 20

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,suppose = 0.10.Which of the following represents the result of the relevant hypothesis test?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

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Definitions:

Yield to Maturity

The total return anticipated on a bond if the bond is held until its maturity date, factoring in its current market price, par value, coupon interest rate, and time to maturity.

Par

The face value of a bond or other financial instrument, the amount to be repaid by the issuer at maturity.

Yield to Maturity

The total return anticipated on a bond if it is held until the date it matures, expressed as an annual rate.

Par

The face value of a bond or stock, which is the amount the issuer agrees to pay back at maturity, often set at $100 for bonds.