SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 88

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,suppose α = 0.05.Which of the following represents the result of the relevant hypothesis test?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

---

Definitions:

Expiration

The end of the effective period of a contract, policy, or agreement, often referring to options, futures, or insurance contracts.

Grill Parts Kit

A set of components used for the maintenance, repair, or assembly of a grill.

Washers

are thin plates with a hole, typically used to distribute the load of a threaded fastener, such as a screw or nut.

Bolts

Fastening devices, typically made of metal, designed to secure or join two or more objects together through a pre-drilled hole, usually used with a nut.