SCENARIO 10-13
the Amount of Time Required to Reach a Customer

question 83

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,state the null and alternative hypotheses for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.

• A)H :\(\sigma\) ² - \(\sigma\) ² \(\ge\)0 0 versus H : \(\sigma\) ² - \(\sigma\) ² \(\lt\) 0 0 I II 1 I II
• B)H :\(\sigma\) ² - \(\sigma\)² \(\le\) 0 versus H : \(\sigma\)² - \(\sigma\) ² \(\gt\) 0 0 I II 1 I II
• C)H :\(\sigma\)² - \(\sigma\) ² = 0 versus H : \(\sigma\) ² - \(\sigma\) ² \(\neq\) 0 0 I II 1 I II ^d) H :\(\sigma\)² - \(\sigma\) ² = 0 versus H : \(\sigma\)² - \(\sigma\) ² = 0 0 I II

Grasp the significance of proactive ADR in preventing litigation.

Understand the various Alternative Dispute Resolution (ADR) techniques and their applications.

Analyze the benefits and drawbacks of arbitration in different contexts.

Evaluate the effectiveness of international arbitration agreements.

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Definitions:

Opportunity Cost

Forgoing possible gains from various alternatives by picking a specific one.

Personal Savings

The portion of an individual's income that is not spent on consumption and is saved for future expenses, investments, or emergencies.

Explicit Cost

Direct, out-of-pocket payments for the purchase of inputs or resources for business operations.

Marginal Product

The additional output resulting from using one more unit of a given input, holding all other inputs constant.