SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 154

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what assumptions are necessary for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels to be valid?

• A)Both sampled populations are normally distributed.
• B)Both samples are random and independent.
• C)Neither (a)nor (b)is necessary.
• D)Both (a)and (b)are necessary.

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