SCENARIO 10-13
the Amount of Time Required to Reach a Customer

question 116

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,which of the following represents the relevant hypotheses tested?

• A) H 0 :? _I – ? II \(\ge\) 0 versus H1 :? _I – ? II < 0
• B) H 0 :? _I – ? II \(\le\) 0 versus H1 :? _I – ? II > 0
• C) H 0 :? _I – ? II = 0 versus H1 :? _I – ? II \(\neq\) 0
• D) H 0 :? _I – ? II \(\neq\) 0 versus H1 :? _I – ? _II =0

Understand the structure and design of split forms and their application in displaying records.

Understand how to modify combo box properties to control display attributes.

Demonstrate the ability to organize form controls using various arrangement tools and properties.

Recognize different form layouts and their applications in database forms.

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