SCENARIO 10-13
the Amount of Time Required to Reach a Customer

question 133

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10?

• A)1.6860
• B)\(\pm\) 1.6860
• C)2.0244
• D)\(\pm\) 2.0244

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Definitions:

Substitution

The act of replacing one element with another in various contexts, such as materials in manufacturing, ingredients in cooking, or components in a legal document.

Valid Obligation

A legally binding duty or commitment that is enforceable under the law.

Previous

Referring to something occurring before the current point in time or the item immediately before another in order or sequence.

Accord And Satisfaction

A contract law concept where a dispute is settled by an agreement (accord) and the subsequent payment (satisfaction), which discharges the original contractual obligation.