SCENARIO 11-8 An Important Factor in Selecting Database Software Is the Time

question 34

Short Answer

SCENARIO 11-8
An important factor in selecting database software is the time required for a user to learn how to use the system.To evaluate three potential brands (A,B and C)of database software,a company designed a test involving five different employees.To reduce variability due to differences among employees,each of the five employees is trained on each of the three different brands.The amount of time (in hours)needed to learn each of the three different brands is given below:
Below is the Excel output for the randomized block design:

-Referring to Scenario 11-8,what is the upper-tail critical value of the Studentized range distribution for the Tukey multiple comparison procedure at the 5% level of significance?

---

Definitions:

Service Guarantee

A promise made to customers that a service will meet certain quality and satisfaction standards, often with an assurance of compensation for failure to meet these standards.

Strategic Management Approach

An organizational management activity focused on setting priorities, concentrating resources, and ensuring operations are aligned with long-term objectives and the external environment.

Market Synergy

The combined effect that exceeds the sum of individual effects, achieved when companies or products integrate, leading to enhanced market presence or competitiveness.

Technological

Relating to or involving technology, especially in regard to its development, implementation, and impact on society.