Determining the Root Causes of Why Defects Can Occur Along

question 12

Multiple Choice

Determining the root causes of why defects can occur along with the variables in the process that cause these defects to occur involves which part of the DMAIC process?

• A)Define
• B)Measure
• C)Analyze
• D)Improve
• E)Control

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Definitions:

Net Disbursement Float

The time difference between when a check is issued by a company and when the funds are actually withdrawn from the company's bank account.

Outstanding Checks

Checks that have been written and recorded in the account ledger but not yet cashed or cleared by the bank.

Availability Delay

The delay between the time a deposit is made into a bank account and the time those funds become accessible.

Mailing Time

The duration between when a mailpiece is sent and when it is received.