Management May Be Alerted to a Quality Problem with Their

question 103

Multiple Choice

Management may be alerted to a quality problem with their merchandise by a sudden increase in which account?

• A)Sales
• B)Sales Returns and Allowances
• C)Sales Discounts
• D)Cost of Goods Sold

---

Definitions:

Sensitive Person

An individual who experiences emotions deeply and may be more affected by external events compared to the average person.

Criticism

The act of expressing disapproval or finding faults in something or someone, often including suggestions for improvement.

Extinguish Horseplay

Efforts to stop playful, often inappropriate and unproductive behavior in a work or serious environment.

Employee Horseplay

Unprofessional behavior at work consisting of playful or prankish activities that can lead to distractions, accidents, or harm.