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If the expected dividend growth rate is zero, then the cost of external equity capital raised by issuing new common stock (re) is equal to the cost of equity capital from retaining earnings (rs) divided by one minus the percentage flotation cost required to sell the new stock, (1 − F).If the expected growth rate is not zero, then the cost of external equity must be found using a different formula.
Continuous Improvement
A continuous attempt to improve products, services, or processes by making small and significant advancements.
Quality Control
The process of ensuring that products and services meet customer expectations and comply with specific standards.
Total Quality Management
A comprehensive approach to management focused on continuously improving all aspects of an organization to meet or exceed customer expectations.
Self-Managing Work Teams
Groups of employees tasked with planning, scheduling, and executing their work without direct supervision, often responsible for their own performance management.
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