The Technical Support Department at Apple, Inc

question 36

Short Answer

The technical support department at Apple, Inc.sampled 100,000 calls and reported that the mean of time a customer is placed on hold is 4.5 minutes.Assume a standard deviation of 1.75 minutes.Provide a 95% confidence interval estimate for the true average time a customer was placed on hold.

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Definitions:

Annual Profits

The total profit a business earns over one financial year, calculated as the difference between its revenue and expenses during that period.

Good Quality Product

A product that meets or exceeds customer expectations in terms of durability, reliability, functionality, and satisfaction.

Tit-for-Tat Strategy

A cooperative strategy in game theory where a player's move is to replicate the opponent's previous action, often used in repeat interaction settings to promote cooperation.

Cooperate

To work jointly towards a common goal or to work together in a cooperative manner.