Examlex
Which of the following is a current trend in restaurant service?
Cognitive Dissonance
A psychological phenomenon where there is a feeling of uncomfortable tension which comes from holding two conflicting thoughts in the mind at the same time.
Carryover Effect
A phenomenon where the effect of a previous condition persists and influences performance in subsequent conditions in a study.
Self-Serving Bias
A cognitive bias where individuals attribute their successes to internal factors and their failures to external factors.
Negative Wording
Phrasing questions or statements in a survey or test in a way that assumes a negative outcome, which can influence responses.
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