The Basic Functions of the Front Office Include All of the Following

question 31

Multiple Choice

The basic functions of the front office include all of the following EXCEPT:

• A) reviewing previous nights ADR and occupancy
• B) reviewing arrivals and departures
• C) staffing and scheduling
• D) maintaining sales records

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Definitions:

Maintenance Behavior

Actions or activities aimed at preserving the current state of a system, organization, or relationship, ensuring its continuous operation and effectiveness.

Task-Oriented Behavior

Focuses on assigning tasks, clarifying responsibilities, and ensuring the team achieves its goals efficiently.

Relations-Oriented Behavior

A leadership style or approach that emphasizes maintaining positive interpersonal relationships within a team or organization.

Subordinate Satisfaction

The level of contentment and positive feelings employees have towards their work, responsibilities, and the leadership they are under.