Communication Is Defined as

question 19

Multiple Choice

Communication is defined as

• A) speaking to someone
• B) listening to someone
• C) understanding others
• D) an exchange of information and meaning

---

Definitions:

Appraisal Costs

Expenses related to the testing and inspection of products to ensure they meet quality standards.

Defects

Imperfections or faults in a product that detract from the product's value or functionality.

Services

Intangible products that provide value or fulfill the needs of customers, such as consulting, maintenance, or education.

Total Quality Management

A comprehensive management approach focusing on continuous improvement in all functions of an organization to achieve high-quality products and services.