When an Associate Has the Authority to Solve Problems Without

question 29

Multiple Choice

When an associate has the authority to solve problems without the intervention of a manager, this is

• A) chain of command
• B) responsibility
• C) authority
• D) empowerment
• E) Span of control

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Definitions:

Materials

Physical substances or components from which something is made or can be made.

Transmittal

The process or act of sending or conveying something from one place, person, or thing to another.

Memo

A short written document, typically used within an organization, to communicate a message, directive, or policy among employees or departments.

Format

The arrangement, design, or layout of text, data, or material, determined by specific guidelines or preferences.