The Balanced Scorecard Measures Four Areas of Financial and Nonfinancial

question 36

Multiple Choice

The balanced scorecard measures four areas of financial and nonfinancial performance of a business. Identify one of the following that is not included as a performance measurement.

• A) internal process
• B) financial
• C) innovation and learning
• D) employees

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Definitions:

Adults

Individuals who have reached the age where they are considered mature and responsible, typically 18 or older in most societies.

Seeing

The process by which the eyes receive visual stimuli and send signals to the brain to interpret as images.

Rehearsal

The practice of repeatedly performing an action or activity to improve proficiency, often used in contexts of learning or performing arts.

Redundancy

The state of being no longer needed or useful, often used in the context of job positions that are eliminated or information that is repetitive.