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An activity base is used to charge service department expenses. Match each of the following activity bases with the appropriate department (a-h) .
-Number of work orders
"You" Attitude
A communication approach that focuses on the audience's needs and perspectives rather than the speaker's.
Audience's Need
The specific requirements or expectations that the target audience of a communication, product, or service has.
Positive Emphasis
The practice of focusing on or highlighting the positive aspects of a situation, product, or service.
Negative Situation
An adverse or undesirable circumstance or event.
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