Examlex
Match each phrase that follows with the term (a-h) it describes.
-Costing system used by a company producing computer chips
Consumer Dissatisfaction
A negative emotional state that occurs when a product or service fails to meet a consumer's expectations.
Disposal Options
The various methods and strategies available for discarding or getting rid of waste, surplus, or unwanted items.
Cognitive Dissonance
The mental discomfort experienced by an individual who holds two or more contradictory beliefs, values, or ideas at the same time.
Expectancy Disconfirmation Model
A theory that suggests consumer satisfaction is based on comparing actual product performance against pre-purchase expectations.
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