What Is Decision Making? Who Is Responsible for Decision Making

question 27

Essay

What is decision making? Who is responsible for decision making in a managerial situation?

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Definitions:

Customer's Claim

A formal request or assertion made by a customer demanding a remedy or compensation for a product or service issue.

Full Refund

A full refund is a repayment in total of an amount paid by a customer for goods or services that were unsatisfactory, unfulfilled, or canceled.

Warranty

A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.

Negative Comment

A critical or disparaging remark or feedback.