A survey of 800 college seniors resulted in the following crosstabulation regarding their undergraduate major and whether or not they plan to go to graduate school. 
The above crosstabulation shows
Definitions:
Production Costs
The total expense incurred in the process of creating a product or service, including raw materials, labor, and overhead expenses.
Customer Relationship Management
A strategy in business that focuses on developing and maintaining lasting relationships with customers to enhance loyalty and retention.
Types of Customers
Refers to the different categories or segments of customers each with their own specific needs, behaviors, and characteristics.
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