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Operations Management Moves from Knowing the Needs of Consumers to Actually

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Operations management moves from knowing the needs of consumers to actually satisfying those needs.


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A standardized test designed to measure human intelligence as represented by a numerical score.

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Grade Point Average, a numerical representation of a student's academic achievement, calculated by dividing the total amount of grade points earned by the total amount of credit hours attempted.

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An academic degree earned after completing a course of study at a college or university, usually lasting four years in the United States.

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