For Most Service Businesses the Quality Standard Has Become

question 302

Multiple Choice

For most service businesses the quality standard has become:

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) delighting customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Highly Problematic

Refers to situations, behaviors, or issues that are extremely troubling and present significant difficulties.

Traditional Definitions

Established meanings or interpretations that are based on long-standing customs, beliefs, or practices.

Contemporary

Existing or occurring in the present time; modern.

Problematic

Describes something that poses a problem or difficulty, often leading to complications or undesired outcomes.