A Firm That Is Certified as Meeting Both ISO 9000

question 273

Multiple Choice

A firm that is certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

• A) world-class management of both quality and environmental standards.
• B) sound financial and marketing practices.
• C) ethical treatment of both customers and employees.
• D) that its recruitment and training programs for employees protect and promote basic human rights.

---

Definitions:

Low-Context

Communication style where messages are explicit, and understanding does not significantly rely on contextual cues.

Unofficial Line

Informal communication channels within an organization that operate alongside the official channels but are not formally recognized.

Communication

The act of conveying information, ideas, feelings, or instructions between people through verbal, non-verbal, written, or digital means.

Grapevines

Informal communication channels within an organization, through which rumors and unofficial information spread.