Cross-Functional Teams Work Best When the Voice of the Customer

question 112

True/False

Cross-functional teams work best when the voice of the customer is brought into organizations.

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Definitions:

Group Cohesiveness

The extent to which members of a group feel connected and committed to one another, often leading to increased group performance.

Sociometry

A quantitative method for measuring social relationships, often used to identify social networks, leaders, group structures, or isolation.

Group Attitude Scale

A measure used to assess the collective attitudes or opinions of a group towards a particular object, idea, or person.

Tuckman

A theoretical model describing the stages of group development: forming, storming, norming, performing, and adjourning.