As a Manager,two of Sylvia's Strengths Are Her Ability to Communicate

question 78

Multiple Choice

As a manager,two of Sylvia's strengths are her ability to communicate goals clearly,and her ability to guide,coach,and motivate workers.Based on these strengths,__________ is a management function that Sylvia is likely to be good at performing.

• A)Controlling
• B)Planning
• C)Leading
• D)Organizing

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Definitions:

Experience Economy

An economic concept where businesses create memorable events for their customers, and the memory itself becomes the product.

Service Blueprint

A detailed diagram that visualizes the service process, points of customer contact, and the front and back-office activities that a service entails.

Customer Contact Audit

An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.

Yelp

A popular online platform that publishes user-generated reviews and ratings of businesses, services, and events.