"You Never Get a Second Chance to Make a Good

question 118

Multiple Choice

"You never get a second chance to make a good first impression," captures the importance of the ________ step in the selling process.

• A) prospecting
• B) introduction
• C) qualifying
• D) approach

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Definitions:

Disgust

An intense feeling of revulsion or profound disapproval aroused by something unpleasant or offensive.

Broaden-and-build Hypothesis

A theory in positive psychology that suggests positive emotions broaden one's awareness and encourage novel, varied, and exploratory thoughts and actions.

Broaden-and-build Theory

A psychological theory suggesting that positive emotions broaden one’s awareness and encourage novel, varied, and exploratory thoughts and actions, which over time build an individual’s personal resources.

Risk-as-feelings Hypothesis

The theory suggesting that people’s emotional responses to risky situations play a significant role in their decision-making processes, often overriding rational analysis.