Unsought Goods and Services Fail to Provide the Benefits Consumers

question 123

True/False

Unsought goods and services fail to provide the benefits consumers expect.

---

Definitions:

Non-value-adding Activities

Tasks or processes that do not add value to the final product or service from the customer's perspective.

Cost Driver Analysis

The examination of factors that influence the cost of a product or service, aimed at finding ways to improve efficiency and reduce expenses.

Root Cause

The fundamental reason for the occurrence of a problem, which when resolved, prevents a recurrence of that problem.

Cost Drivers

Factors that cause a change in the cost of an activity, including production volume, labor hours, and machine hours.