Competition Is Fierce! One Way to Respond Quickly to Customer

question 144

True/False

Competition is fierce! One way to respond quickly to customer needs is to develop a strategy of empowering employees.

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Definitions:

Availability of Performance Feedback

The extent to which individuals can obtain information about the quality and effectiveness of their work performance.

Path-Goal Theory

A leadership theory that suggests the leader's job is to assist followers in attaining their goals and to provide direction or support needed to ensure that their goals are compatible with the objectives of the group or organization.

Substitutes for Leadership

Situational factors that diminish the importance of leadership by providing guidance or motivation to group members, making direct leadership less necessary.

In-Groups

Social groups to which an individual feels a sense of belonging and loyalty, often distinguished by shared interests, values, or characteristics.