If a Company Is Concerned with the Potential Negative Effects

question 207

Multiple Choice

If a company is concerned with the potential negative effects of establishing standards it should

• A) set loose standards that are easy to fulfill.
• B) offer wage incentives to those meeting standards.
• C) not employ any standards.
• D) set tight standards in order to motivate people.

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Definitions:

Customer Service

The help and counsel furnished by an organization to individuals who acquire or engage with its offerings.

Brand Recognition

The degree to which customers can identify the brand under a variety of circumstances.

Transparency

Involves opening up the company to the outside world by making its practices, policies, and future plans available to customers.

Fill Rate

A metric that measures the percentage of an order shipped on time and complete.