The Perspectives Included in the Balanced Scorecard Approach Include All

question 100

Multiple Choice

The perspectives included in the balanced scorecard approach include all of the following except the

• A) internal process perspective.
• B) capacity utilization perspective.
• C) learning and growth perspective.
• D) customer perspective.

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Definitions:

Consumer Surplus

The gap between the total price consumers are willing to pay for a good or service and the price they actually pay.

Producer Surplus

The difference between the amount producers are willing and able to supply a good for and the actual amount they receive (market price).

Consumer Surplus

Consumer surplus is the difference between the total amount that consumers are willing and able to pay for a good or service and the total amount that they actually do pay.

Producer Surplus

The difference between what producers are willing to accept for a good versus what they actually receive.