Use a Modern Software Tool to Perform Statistical Calculations Mr Coppell Hires 6 Permanent Employees and Wants to Staff

question 11

Multiple Choice

Use a modern software tool to perform statistical calculations.
Use the table below to answer the following question(s) using the standard Solver.
Coppell Services contracts with outsourcing partners to handle various customer service functions. Based on a study of call volumes provided by one of the firm's partners, the minimum number of staff needed for each hour of the day is as follows: $$\begin{array} { | l | l | } \hline \text { Hour } & \text { Minimum Staff Required } \\\hline 8 - 9 & 6 \\\hline 9 - 10 & 10 \\\hline 10 - 11 & 12 \\\hline 11 \text {-noon } & 10 \\\hline \text { noon-1 } & 8 \\\hline 1 - 2 & 16 \\\hline 2 - 3 & 15 \\\hline 3 - 4 & 20 \\\hline 4 - 5 & 15 \\\hline\end{array}$$ Mr. Coppell hires 6 permanent employees and wants to staff the remaining requirements using part-time employees who work 4-hour shifts (four consecutive hours starting as early as 8 A.M. or as late as 1 P.M.) .
-What is the minimum number of total part-time employees needed across all the 4-hour shifts to ensure meeting the staffing requirements?

• A) 16
• B) 28
• C) 24
• D) 20

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Definitions:

Information-Processing Theorists

Scholars who study how human beings process information, including the ways in which they perceive, analyze, manipulate, store, and retrieve information.

Coherent Structures

Organized and stable patterns of relationships or elements that form a unified whole, commonly used in physics and mathematics.

Adaptive Functions

The purposes or roles that behaviors or physiological processes serve in helping an organism survive and reproduce in its environment.

Ethnologist

A researcher who studies the cultural differences and similarities among human societies, often through fieldwork and comparative analysis.