Use a Modern Software Tool to Perform Statistical Calculations Mr Coppell Hires 6 Permanent Employees and Wants to Staff

question 37

Multiple Choice

Use a modern software tool to perform statistical calculations.
Use the table below to answer the following question(s) using the standard Solver.
Coppell Services contracts with outsourcing partners to handle various customer service functions. Based on a study of call volumes provided by one of the firm's partners, the minimum number of staff needed for each hour of the day is as follows: $$\begin{array} { | l | l | } \hline \text { Hour } & \text { Minimum Staff Required } \\\hline 8 - 9 & 6 \\\hline 9 - 10 & 10 \\\hline 10 - 11 & 12 \\\hline 11 \text {-noon } & 10 \\\hline \text { noon-1 } & 8 \\\hline 1 - 2 & 16 \\\hline 2 - 3 & 15 \\\hline 3 - 4 & 20 \\\hline 4 - 5 & 15 \\\hline\end{array}$$ Mr. Coppell hires 6 permanent employees and wants to staff the remaining requirements using part-time employees who work 4-hour shifts (four consecutive hours starting as early as 8 A.M. or as late as 1 P.M.) .
-How many excess employees are present in the 4-5 time slot?

• A) 0
• B) 2
• C) 4
• D) 6

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Definitions:

Hiring

The process of finding, selecting, and employing people to fill job vacancies within an organization.

Power Distance

The extent to which less powerful members of organizations and institutions accept and expect that power is distributed unequally.

Individualism

A social theory favoring freedom of action for individuals over collective or state control.

Collectivism

A cultural orientation where people prioritize the goals and interests of the group over individual achievement.