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Use a Modern Software Tool to Perform Statistical Calculations Mr Coppell Hires 6 Permanent Employees and Wants to Staff

question 11

Multiple Choice

Use a modern software tool to perform statistical calculations.
Use the table below to answer the following question(s) using the standard Solver.
Coppell Services contracts with outsourcing partners to handle various customer service functions. Based on a study of call volumes provided by one of the firm's partners, the minimum number of staff needed for each hour of the day is as follows: $\begin{array} { | l | l | } \hline \text { Hour } & \text { Minimum Staff Required } \\\hline 8 - 9 & 6 \\\hline 9 - 10 & 10 \\\hline 10 - 11 & 12 \\\hline 11 \text {-noon } & 10 \\\hline \text { noon-1 } & 8 \\\hline 1 - 2 & 16 \\\hline 2 - 3 & 15 \\\hline 3 - 4 & 20 \\\hline 4 - 5 & 15 \\\hline\end{array}$ Mr. Coppell hires 6 permanent employees and wants to staff the remaining requirements using part-time employees who work 4-hour shifts (four consecutive hours starting as early as 8 A.M. or as late as 1 P.M.) .
-What is the minimum number of total part-time employees needed across all the 4-hour shifts to ensure meeting the staffing requirements?

Definitions:

Type II Error

A statistical error that occurs when a hypothesis test fails to reject a false null hypothesis, also known as a "false negative."

Standard Deviation

A measure of the dispersion or spread of a set of data from its mean value.

Process Distribution Mean

The average value or central tendency of a distribution for a process' outcomes over a period of time.

Common Variation

Variability in data that is shared among all observations or variables being studied.