Company B Is Considering Implementing a New CRM Customer Relationship

question 4

Multiple Choice

Company B is considering implementing a new CRM Customer Relationship Management) system for its 10 UK facilities. The initial cost of the project will be £500,000 and the system is predicted to have a useful life of five years. The annual cost of maintaining the system will be £20,000, but it will increase revenues by £100,000 per year. What can we conclude about this potential project?

• A) Payback period will be 6.25 years
• B) If we consider only the information available, this would not be considered a worthwhile investment.
• C) Payback period will be 5 years.
• D) If we consider only the information available, this would be considered a worthwhile investment.
• E) NPV is positive.
• F) A and B only
• G) C, D, and E only

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Definitions:

Body Image Stressor

Factors or situations that negatively affect an individual's perception and satisfaction with their body size or shape.

Erikson's Developmental Tasks

A psychosocial theory proposing that individuals go through eight developmental stages, each characterized by a specific challenge, from infancy to late adulthood.

Self-Concept

An individual's perception of themselves, encompassing beliefs, feelings, and thoughts about one's identity, capabilities, and worth.

Sexuality

Refers to the way individuals experience and express themselves as sexual beings, including behaviors, attractions, and identities.