Which of the Following Statements Describes the Customer Perspective in the Balanced

question 72

Multiple Choice

Which of the following statements describes the customer perspective in the balanced scorecard?

• A)It establishes which people should be targeted as potential customers.
• B)It evaluates the profitability of specific customers rather than the profitability of specific products or services.
• C)It evaluates how well the company is performing from the viewpoint of those people who buy and use its products or services.
• D)It evaluates which customers are not profitable and should be dropped.

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Definitions:

Professional Boundaries

Ethical and policy-based limits set by professionals to maintain an appropriate and respectful relationship with their clients or patients.

Dual Relationships

Occur when a professional enters into another kind of relationship with a client, which can lead to conflicts of interest and ethical concerns.

Risk of Exploitation

Refers to the potential for individuals to be taken advantage of or harmed, often in vulnerable situations or through unequal power dynamics.

Competence

The ability to do something successfully or efficiently, often referring to a specific skill or set of skills.