What Will You Expect to Find on a Responsibility Report

question 99

Multiple Choice

What will you expect to find on a responsibility report for a profit centre?

• A)only direct costs
• B)no indirect fixed costs
• C)all fixed costs-both controllable and non-controllable
• D)controllable margin

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Definitions:

Formula Sales Presentation

A structured approach to a sales presentation that relies on a proven sequence of steps designed to guide the potential customer toward a purchase.

Canned Introduction

A pre-scripted and rehearsed opening remark used by salespeople or presenters to start a conversation or presentation.

Open-Ended Question

An open-ended question is designed to encourage a full, meaningful answer beyond a simple yes or no.

Customer Talking Time

The duration or portion of a conversation in which the customer is speaking, often used in sales and service settings to gauge customer engagement and understanding.