Which One of the Following Might Result from Performing a Customer

question 41

Multiple Choice

Which one of the following might result from performing a customer profitability analysis?

• A)Dropping some customers that are unprofitable
• B)Increasing prices or offering incentives to profitable customers
• C)Eliminating products that cause customers to complain
• D)Offering customers that use more services than others a special customer service unit that provides more one-on-one time

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Definitions:

Supportive Interventions

Actions or strategies designed to provide assistance, encouragement, and resources to individuals or groups to support their well-being and success.

ANOVA

A statistical technique that assesses potential differences in a scale-level dependent variable by a nominal-level variable having two or more categories.

Linear Growth Model

A statistical model used to estimate and interpret changes over time, assuming that the change is constant and follows a straight line.

Nonparametric Statistics

Statistical methods that do not assume a specific distribution of the data, often used when data doesn’t meet the assumptions required for parametric testing.