A Non-Value-Added Activity in a Service Enterprise Is

question 127

Multiple Choice

A non-value-added activity in a service enterprise is

• A) taking appointments.
• B) traveling.
• C) advertising.
• D) all of these.

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Definitions:

Ohio State Model

A leadership theory that derives from studies conducted at Ohio State University, identifying two dimensions of leadership behavior: consideration and initiating structure.

Initiating Structure

The degree to which a leader clearly defines and structures their role and the roles of their subordinates towards achieving set objectives.

Consideration

In leadership or management, it refers to the extent to which a leader shows concern and care for employees' welfare, creating a supportive work environment.

Authoritarian Leadership

a leadership style characterized by individual control over all decisions, with little input from group members.