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_____ have a negative charge.
Rephrasing Question
A question in which the salesperson rephrases what the prospect has said in order to clarify meaning and determine the prospect’s needs.
Prospect's Concern
Any issue or question that a potential customer has regarding a product or service, which may affect their purchasing decision.
Free Discussion
An open conversation in which participants are encouraged to share thoughts and ideas on a topic without strict structures or limitations.
Nondirective Question
A nondirective question is an open-ended query that encourages a detailed response, allowing the person to express thoughts and feelings without leading them in a specific direction.
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