Examlex

Solved

Total Revenue Equals

question 150

Multiple Choice

Total revenue equals


Definitions:

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

Service Encounter

The interaction between a customer and a service provider during which a service is provided.

Service Quality

The assessment of how well a delivered service matches customers' expectations.

Related Questions