The Customer Perspective of the Balanced Scorecard Approach

question 84

Multiple Choice

The customer perspective of the balanced scorecard approach

• A) is the most traditional view of the company.
• B) evaluates the internal operating processes critical to the success of the organization.
• C) evaluates how well the company develops and retains its employees.
• D) evaluates how well the company is performing from the viewpoint of those people who buy its products and services.

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Definitions:

Unit Wages

The cost of labor per unit of output, measuring how much is paid in wages for the production of one unit of a good or service.

Employed Workers

Individuals actively engaged in a job or business who are receiving compensation for their labor.

Price Elasticity

The measure of how much the quantity demanded of a good responds to a change in the price of that good.

Substitutability

The degree to which one good or service can be replaced by another in consumption, affecting consumer choices and market competition.