The Best Way to Record a Client Interview Is to

question 136

Multiple Choice

The best way to record a client interview is to

• A) take notes.
• B) tape record it.
• C) have the client sign a written statement.
• D) videotape it.

Realize the necessity of offering alternatives or recommendations alongside bad news.

Know when and how to appropriately convey refusal or negative feedback.

Distinguish between primary and secondary purposes of negative messages.

Understand the importance of maintaining goodwill and a positive image during negative communication.

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Definitions:

Frontline Managers

Individuals in a business who have direct contact with customers and are responsible for day-to-day management.

Outcome-Based Systems

Systems focused on achieving specific results or outcomes, often in contrast to process-oriented approaches.

Measurable

refers to the ability of something to be quantified or assessed using numerical data.

Supervision

Supervision involves overseeing the performance and tasks of employees to ensure that organizational goals are met efficiently and effectively.