When an Angry Client Is Ranting in Your Office, First

question 45

Multiple Choice

When an angry client is ranting in your office, first

• A) call the police.
• B) call your supervising attorney.
• C) allow the client to vent.
• D) leave the room as fast as you can.

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Definitions:

Business Message

Information communicated in a professional setting, aimed at achieving a specific business objective.

Direct Approach

A straightforward method of communication or problem solving that involves addressing an issue or task head-on.

Receptive

Open and willing to consider or accept new suggestions or ideas.

Negatively

In a harmful, unfavorable, or pessimistic manner that detracts from the positive.